Purchase Conditions

Price and payment

Prices are shown in euros, VAT included. Payment by card, Apple Pay or Google Pay through Stripe. You receive a confirmation email and your eSIM within minutes of payment.

Delivery

Delivery is digital: a QR code and an activation code sent to the email you provide at checkout, and shown on screen after payment.

Right of withdrawal

Under Spanish and EU consumer law, digital content delivered immediately is exempt from the 14-day withdrawal right once delivery has started with your express consent. By completing the purchase you agree that the eSIM is delivered immediately and acknowledge that you lose the right of withdrawal once the QR code has been issued.

If something goes wrong

If we fail to issue your eSIM, we refund you automatically in full. If the eSIM is issued but does not work because of a fault on our side, contact info@snoozim.com within the validity period and we will fix it or refund you.

Refund policy

We refund in full, automatically, when we fail to issue your eSIM after payment. We also refund in full if the eSIM was never installed on any device and you ask within 14 days of purchase. Once an eSIM has been installed on a phone the plan has been delivered and consumed at the network level, so it cannot be refunded, except when the fault is ours (the eSIM does not connect on a compatible, unlocked phone in a covered country, and our support cannot fix it). Refunds go back to the original payment method within 5–10 business days. Top-ups follow the same rule: refundable until the data is applied to the eSIM, not after.

Not covered: incompatible or carrier-locked phones, travel plans that changed, data used faster than expected, or coverage in countries outside the pack. Please check compatibility before buying; the list of covered countries is on each pack.

Prepaid cards

Physical cards redeemed at /redeem are valid for 12 months from issue. The card is the proof of purchase; a redeemed or expired code cannot be reused.